Customer Success Intern

Customer Success Intern 

Agribusiness - FieldAlytics 

Hiring Manager: Director, Customer Success Agribusiness - FieldAlytics 

Mentor: Hiring manager  

Location of Internship: United States, Remote 

Full Time / Part Time (anticipated hours): Part-time (~25 hours/week)  

Company Overview  

Ever.Ag offers innovative AgTech solutions and services that empower agriculture, food, and beverage supply chains to feed a growing world. The breadth of the portfolio is uniquely capable of supporting the complex needs of companies involved in dairy, livestock, crops, and agribusiness. With decades of experience and industry-leading innovations, our technology, risk management, and market intelligence provide our customers with the tools and insights they need to operate more efficiently, sustainably, and strategically across every stage of the supply chain. To learn more, visit News.Ever.Ag.  

Summary  

We are seeking a motivated and detail-oriented Customer Success Intern to join our team. This internship offers a hands-on opportunity to work closely with our Customer Success team to support client onboarding, engagement, and satisfaction. This role is ideal for someone passionate about agriculture and technology and eager to learn about customer relationship management in a fast-growing company. 

What are some potential projects?  

• Client Onboarding Support: Assist Customer Success Managers with onboarding new clients by helping capture key details during initial training sessions, configuring software settings and utilize digital learning resources.  

• Customer Communication: Help maintain regular communication with clients to understand their needs, provide product updates, and gather feedback. 

• Issue Resolution: Collaborate with Customer Success Managers to troubleshoot client issues, coordinate with support teams, and ensure timely resolutions. 

• Data Management: Update and maintain customer records in the CRM, ensuring accurate data entry and information tracking. 

• Product Education: Assist in developing and delivering educational materials, such as guides, FAQs, and video tutorials, to help clients maximize their use of our software. 

• Performance Analytics: Monitor and report on customer engagement metrics, using insights to recommend improvements in the client experience. 

• Project Support: Contribute to special projects, such as customer surveys or case studies, to enhance the Customer Success function. 

What competencies can you expect to receive/improve?  

• Hands-On Experience: Gain experience in customer success, client relations, and support functions within a high-growth tech company. 

• Agricultural Insights: Learn about the agriculture industry and the impact of digital tools on modern farming practices. 

• Professional Development: Access mentorship opportunities and training sessions to develop skills in CRM management, data analysis, and customer engagement. 

• Networking Opportunities: Connect with industry professionals and expand your professional network within the agriculture and technology sectors. 

About You (Qualifications):  

• Open to students graduating after August 2025 

• Currently pursuing a degree in Agriculture, Agribusiness, Business, Marketing, Communications, or a related field. 

• Strong interpersonal and communication skills, with a customer-focused mindset. 

• Interest in agriculture technology and familiarity with agricultural practices is a plus. 

• Basic understanding of CRM systems (e.g., Salesforce, HubSpot) is preferred. 

• Excellent organizational skills and attention to detail. 

• Ability to work independently and collaboratively within a team. 

• Problem-solving mindset and ability to adapt in a fast-paced environment. 

About the team:  

Our team has a variety of experience and tenure but we all have the same goal - helping agriculture retailers, manufacturers and growers use technology to be successful, sustainable and move the industry forward. We maintain a collaborative, fast paced environment and often, that requires a lot of flexibility. Around here, we show up to work hard and work together. We thrive when we problem solve together, cheer each other on and frequently share candid feedback so we can improve our work and the customer experience. Bottom line, we strive for teamwork and progress over perfection! 

What you will experience 

• Work on increasingly challenging and engaging real-world projects 

• Gain hands-on experience 

• Collaborate with experienced professionals 

• A casual team environment with colleagues who enjoy working with each other and what they do. Teamwork matters. 

• A bottom-up organization with direct access to the firms’ principals, avoiding the bureaucracy that slows down large organizations