Guest Services Representative_Summer Internship

Guest Services Representative – Summer Internship

Purpose: To serve as a first touch point for guests who have questions and need assistance in problem-resolution.  Our team creates a world-class experience by serving our guests through calls, emails, processing registration needs and online support.  This role reports to the Service Engagement Manager.  Job duration: June 2nd - August 15, 2025.

Global Leadership Network (GLN) is a nonprofit organization located in South Barrington, Illinois.  Our purpose is to introduce more people to Jesus and fully follow Him.  We accomplish this by serving pastors and equipping churches in order to inspire Kingdom-oriented leaders around the world through the Global Leadership Summit and other leadership development resources.

The Global Leadership Summit is attended by 60,000+ leaders in 400 sites (primarily churches) throughout the United States.  The Summit is translated into 50+ languages and held in over 800 sites in 110 countries reaching over 240,000 international leaders from September to April.

Hybrid Work Schedule: This position currently has a hybrid schedule which includes working in the office Tuesday through Thursday for two scheduled Core Weeks each month and the option to work from home or in the office on Mondays, Fridays, and Tuesday through Thursdays during non-Core Weeks. This position does not offer relocation assistance or housing accommodations for the duration of the internship.

Job Status: Full-Time, 40 hrs. week, Seasonal, Non-Exempt

Position Team: Service Engagement Team

Reports to: Service Engagement Manager

Pay rate for this seasonal internship of 40 hours per week position is $16 /hr.

Benefits include paid time off in accordance with the Illinois PLAWA (Paid Leave for All Workers Act).  Time off may be subject to black-out dates during GLS peak season and subject to manager approval.

Primary Responsibilities:

• Serve as a front-line ambassador of our brand for guests who wish to register for an event, purchase resources, join membership or who have general questions and feedback
• Interact with guests on a continual basis daily in receiving calls and responding to e-mails
• Daily process data entry that is received through phone, e-mail, and mail into our CRM for guest registrations, membership orders and resource orders; daily process any edits to unnamed (empty) registrations and registrations needing changes
• Most of the time will be serving guests through inbound calls or responding to e-mails
• Other research, operational projects as assigned and data validation
• Become knowledgeable in our membership program to inform guests about partnership and benefits
• Problem resolution for any guest concerns regarding their registration(s), resource order(s) or membership

Secondary Responsibilities:

• Complete other duties as assigned by the position’s manager.
• Actively participate in one-on-one meetings with manager, team meetings, all-staff meetings, and cross-functional meetings, as needed.

Skills/Qualifications:

• A vital relationship with Jesus Christ as Lord and Savior.
• An active participant of a local church that holds to a historic, orthodox understanding of biblical Christianity.
• Encouraging, positive, hospitable & team-oriented with a willingness to serve as needed
• Fluency in Microsoft Office products & fluency in technology
• High attention to detail & accuracy of data entry
• Comfortable engaging with guests of all personality types through email, phone & chat
• Ability to multi-task while under pressure & remain calm; problem-solver
• Self-starter who is dependable & reliable with a quick response time
• Ability to exercise independent judgement and discretion in interpreting and applying established policies and procedures while exercising grace

Organizational Values:

• Others – We set aside our personal preferences and put others before ourselves.  We exist to serve others.
• Excellence – Excellence matters to God, so we do the best with what we have available to us right now.
• Authenticity – We commit to being real with each other, so we speak with one another openly and honestly.
• Relationships – We practice care and respect and enjoy working with each other.