UX Research Intern, Summer 2025

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

EBSCO Information Services (EIS) is seeking a passionate UX research intern to join a growing team of UX professionals delivering evidence-based insights that strengthen EBSCO’s market-leading suite of database products. 

 

This is a Summer 2025 internship. This remote position is U.S.-based only (excluding U.S. territories).   

• Assist in the design of mixed-method research studies that directly impact product design and elevate the user experience of EBSCO products
• Conduct discovery interviews, concept tests, usability tests and other forms of contextual inquiry with college students, faculty, librarians, and cutting-edge researchers
• Analyze research data to identity pain points and opportunities in EBSCO research databases and related products
• Create user journeys, empathy maps, and other UX artifacts to enrich EBSCO user personas and promote knowledge of our users
• Advocate for user-centered product solutions and weigh-in on product decision-making with data-backed recommendations
• Leverage UX methods and metrics to champion the needs of users and communicate the business value of user-centered research and design

 

Your Team  

You will be welcomed as a member of EBSCO’s User Research team, working with experienced UX professionals in a fast-paced, agile environment applying evidence-based insights to real-world products. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as a enter the role title and your development and career growth at EIS.

• Current graduate student in a human-factors program with relevant coursework in UX research and UX methods
• In-depth knowledge of UX research methods and approaches to contextual inquiry, especially discovery and usability testing
• Experience designing and conducting UX research, especially among student and academic populations
• Experience applying UX insights to practical design solutions and product decision-making

 

What sets you apart  

• Experience working with user recruitment platforms (UserTesting, User Zoom, etc.) and knowledge of basic recruitment strategies
• Strong interest in libraries, promoting information literacy, and improving tools that advance academic research and empower students to seek out high-quality information sources
• Online portfolio of UX research work, featuring case studies and application of research insights (if available, please link to portfolio in application)

USD $26.00 - USD $31.00 /Hr.