H

SkillBridge - Technical Support Engineer

Hire Military
Internship
Remote
United States and Brazil, Brazil
 The HireMilitary DoD SkillBridge / Career Skills Program (CSP) Internship is an approved SkillBridge Program under Dept. of Defense Instruction 1322.29 as enacted by 10 U.S.C. Sec 1143. Eligibility is restricted to members of the U.S. Armed Forces separating honorably with greater than 180 days of continuous Active Duty. SkillBridge/CSP period of eligibility is within the final 180 days of Active Duty service, and the SkillBridge/CSP must be completed prior to separation from Active Duty in the U.S. Armed Forces. HireMilitary DoD SkillBridge/CSP is open to members of all services, and all ranks and experience levels. Service members should fully review SkillBridge/CSP Position Description for individual opportunity requirements and qualifications.

SkillBridge participants participate in full time training with industry (40 hour work week) under military orders and are not eligible for compensation from HireMilitary or its partner host employers but will continue to receive all military wages and benefits for the period of the DoD SkillBridge/CSP enrollment.

DoD SkillBridge/CSP is fully compliant with FLSA, DBA, SCA, CSHSSA and all other pertinent Federal and State labor laws. For more employer information regarding DoD SkillBridge/CSP, please contact admin@hiremilitary.us

 


This internship is hosted by DataDog.


 


The Technical Solutions team enables worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. They share their technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.


At Datadog, they place value in their office culture - the relationships and collaboration it builds and the creativity it brings to the table. The operate as a hybrid workplace to ensure their Datadogs can create a work-life harmony that best fits them.


What You’ll Do:



  • Engage with customers via multiple channels (ticketing system, live chat, and screen sharing tools) to identify and resolve technical support requests while continuing to educate their clients on the use of the platform

  • Reproduce technical issues and dive into Datadog’s 600+ integrations

  • Become demo certified and lead a product demo to customers if converted to full time

  • Participate in product conversations with internal teams based on feedback from client interactions

  • Train as a highly knowledgeable specialist in one or more Datadog product area(s)

  • Receive an onboarding buddy and mentor as part of the program/ during onboarding

  • Work from a Datadog office 3 - 5 days per week during and or/ upon successful completion of this program at one of four on-site locations:

    • Denver, CO

    • San Fransisco, CA

    • New York City, NY

    • Boston, MA




***Must be willing to work 1-2 weekend shifts a month during full-time employment

Who You Are:



  • A Computer Science / Engineering major and/or Bootcamp graduate, Service Member or equivalent practical experience

  • Active duty service member approved via the Skillbridge Program

  • Self-motivated, detail-attentive, and have a desire for continuous learning 

  • A critical thinker who defaults to a client-centric approach

  • An effective written and verbal communicator

  • A tinkerer with some programming experience (a basic knowledge of Linux would be a plus) otherwise we are looking for curiosity and eagerness to learn. 

  • Able to work a rotating schedule that requires weekend availability


Datadog values people from all walks of life. They understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.


Growth Opportunities: 



  • Best-in-breed onboarding

  • Intra-departmental mentor and buddy program for in-house networking

  • Continuous professional development, product training, and career pathing

  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks